Learn how we collect, use, and protect your personal information
SequrSign Inc. ("we," "our," or "us") operates the SequrSign digital signature platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.
2.1 Information You Provide
a. Account Information: Name, email address, phone number, company name, and job title when you create an account.
b. Profile Information: Any additional information you choose to add to your profile.
c. Document Content: Documents you upload, signatures you create, and related metadata.
d. Payment Information: Billing address and payment method details (processed securely by our payment providers).
e. Communications: Messages you send to our support team or through our platform.
2.2 Information Automatically Collected
a. Usage Data: How you interact with our Service, including pages visited, features used, and time spent.
b. Device Information: IP address, browser type, operating system, device identifiers.
c. Log Information: Server logs, error reports, and performance data.
d. Location Data: General location information based on IP address.
2.3 Information from Third Parties
a. Integration Data: Information from connected services and APIs you authorize.
b. Social Media: Public profile information if you sign up using social media accounts.
c. Business Partners: Information from our authorized resellers or partners.
3.1 Service Operation
a. Provide, maintain, and improve our Service.
b. Process digital signatures and manage documents.
c. Enable collaboration and sharing features.
d. Provide customer support and respond to inquiries.
3.2 Analytics & Improvement
a. Analyze usage patterns and user behavior.
b. Develop new features and improve existing ones.
c. Monitor performance and fix technical issues.
d. Conduct research and analytics.
3.3 Communication
a. Send transactional emails and notifications.
b. Provide service updates and announcements.
c. Send marketing communications (with consent).
d. Respond to support requests.
3.4 Security & Compliance
a. Detect and prevent fraud and abuse.
b. Maintain security and integrity of our Service.
c. Comply with legal obligations.
d. Enforce our Terms of Service.
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service, including cloud hosting and storage providers, payment processing services, email and communication services, analytics and monitoring tools, and customer support platforms.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information when required by law or to comply with legal processes or government requests, protect the rights, property, or safety of SequrSign, our users, or others, or investigate and prevent illegal activities or violations of our Terms.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
We implement comprehensive security measures to protect your information:
5.1 Encryption
All data is encrypted in transit and at rest using industry-standard 256-bit SSL/TLS encryption.
5.2 Secure Infrastructure
Our systems are hosted in SOC 2 Type II certified data centers with physical and network security controls.
5.3 Access Controls
Strict access controls and authentication mechanisms protect against unauthorized access.
5.4 Monitoring
Continuous monitoring and logging help detect and respond to security incidents.
5.5 Compliance Certifications
We maintain SOC 2 Type II, GDPR Compliant, HIPAA Compliant, and ISO 27001 certifications.
Depending on your location, you may have the following rights regarding your personal information:
6.1 Right to Access
Request a copy of the personal information we hold about you.
6.2 Right to Rectification
Request correction of inaccurate or incomplete information.
6.3 Right to Erasure
Request deletion of your personal information in certain circumstances.
6.4 Right to Portability
Request transfer of your data to another service provider.
6.5 Right to Object
Object to processing of your personal information for certain purposes.
6.6 Right to Restrict
Request limitation of processing in certain circumstances.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, comply with legal obligations and resolve disputes, and maintain security and prevent fraud.
8.1 Retention Periods
a. Account Information: Retained while your account is active, plus 3 years after closure.
b. Document Data: Retained according to your settings, with option for permanent deletion.
c. Usage Logs: Retained for 12 months for security and analytics purposes.
d. Financial Records: Retained for 7 years to comply with tax and accounting requirements.
Our Service is operated from the United States, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission, adequacy decisions for transfers to certain countries, and other appropriate safeguards as required by law.
Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated Privacy Policy on this page, update the "Effective Date" at the top of this Privacy Policy, notify you by email or through our Service for material changes, and obtain your consent where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
SequrSign Inc.
Attn: Privacy Officer
Email: [email protected]
Mailing Address:
123 Business Avenue, Suite 100
San Francisco, CA 94105
United States
Phone: +1 (555) SEQUR-SIGN
Monday - Friday, 9 AM - 6 PM PST
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
We may share information with trusted third-party service providers who assist us in operating our Service, including:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may disclose your information when required by law or to:
We may share your information with third parties when you explicitly consent to such sharing.
We implement comprehensive security measures to protect your information:
All data is encrypted in transit and at rest using industry-standard 256-bit SSL/TLS encryption
Our systems are hosted in SOC 2 Type II certified data centers with physical and network security controls
Strict access controls and authentication mechanisms protect against unauthorized access
Continuous monitoring and logging help detect and respond to security incidents
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request transfer of your data to another service provider
Object to processing of your personal information for certain purposes
Request limitation of processing in certain circumstances
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
We retain your personal information for as long as necessary to:
Our Service is operated from the United States, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
SequrSign Inc.
Attn: Privacy Officer
123 Business Avenue, Suite 100
San Francisco, CA 94105
United States
+1 (555) SEQUR-SIGN
Monday - Friday, 9 AM - 6 PM PST